Day 158: Roto Rooter Rocks!!!

We survived Hurricane Irene.....Thanks to Roto Rooter!  It's hard to believe that the commercial jingles  about Roto Rooter that I remember from early childhood TV (call Roto Rooter, that's the name and away go trouble down the drain) would actually become significant in the year 2011 whe I am turning 50.  But indeed that is the case as Paul gave them a call to help resolve an outdoor drain problem at the base of our garage. 

The poor dude that was dispatched to our house to fix the problem stayed from 8:00pm until midnight.  He was told it was  'quick fix" and it was unbelievable that he didn't just walk off the job.  He certainly wasn't dressed/prepared for a digging job... in the rain.... on the eve of Hurricane Irene... with the stench of sewer waters...and no lights and appropriate equipment.  Neither was Paul, but he had no choice!  Just pathetic, really. But Roto Rooter was amazing and did find the point of blockage in the pipes. He used his "jetter",(which should really be a household item to purchase next Mass-tax-free weekend) and thankfully did not desert us in our time of deperation.   And although the hurricane did tremndous tree damage to our yard as the pics share, we did not have any water in the house.

So our blog today is that we found out who is "the boss of Peter from Roto Rooter" and wrote a letter in praise of Peter to this manager.  And honestly, I can't remember when we last wrote a kudos letter for customer service.  It's just not a common occurance since there is so little attention paid to customer service these days.  And, now that everything is done by email,  I forgot how long it takes to actually make the phone calls to find a name and then write the letter.  So it seems blog-worthy to write about supporting an employee who can't help but benefit from a letter that suggests he get some sort of company recognition for his efforts.  We hope he gets a raise!!  As I tell my kids...it's always worth finding time to give a compliment.